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Pi Villareal

Human Resource Management Course Trainer

Expertise: Strategic & General HR Consulting, BPO Management (Service Delivery, Training & QA, Client Relations), Online Business English & ESL Teaching, General & HR Virtual Assistance, Philippine Real Estate, Print & Broadcast Journalism

Education: Finished Bachelor of Mass Communication and Sophomore year towards Bachelor of Laws, both from Silliman University

-Certified realtor with PRC
-Earned Certifications in Six Sigma/Lean Kaizen
BPO Site Leadership, Operations Management, Team Leadership, Adaptive Learning, Teaching & Coaching
-Applied Legal Compliance & Consulting in all HR functions (Sourcing & Recruitment, Policy Design & Implementation, People & Performance Management, Employee Relations, Employee Engagement, Payroll, Compensation & Benefits Administration, Attorney-in-fact Obligations)
-Completed various online training related to HR, virtual assistance, and English teaching tools & trends
-Accredited TESDA trainer of contact center training I Licensed Philippine Realtor

-12 years practicing print & broadcast Journalism including teaching college & high school seniors
-15 years doing NGO, volunteer & social entrepreneurship work with local private & public sector leaders on good governance, differently-abled children including my own non-profit that gives free TESDA-sponsored call center training to unemployed single parents, breadwinners & out-of school youth
-5 years teaching Business English & ESL online
-5 years teaching TESDA BPO courses offline
-4 years freelancing as a virtual assistant (VA) including training fellow VAs & digital marketing
-8 years performing all functions of HR including from sourcing & recruitment to senior management
-16 years growing my BPO career from Customer Care associate for Sprint to Team Leader for Comcast, Operations/Client Relations Manager for over 15 graveyard shift accounts, Training & Recruitment manager, HR manager, Head of HR cum Training & Quality Assurance Manager, Site Lead and Consultant.
-2 months as HR Management Trainer & Coach

2 Courses
32 Students
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