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Frequently Asked Questions

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Purchases & Refunds

Paid slots are non-refundable and non-transferable (to other courses or another person) except for the following:

  • Extra payments on the chosen course.
  • Double payment transactions

    Applicable refunds will be processed every 16th of the month & the 2nd day of the following month.

    Expect a possible transaction fee will be incurred to any applicable refunds, depending on the payment transfer options is made (bank, Gcash, Paypal, etc).

  • Please check the reviews on our facebook page, our hired students album, and our website.

    https://academy.surgedigital.agency/about-us/

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    About our Courses

    Kindly contact our technical department to change your account name. Email your message at info@thesurgemarketplace.com.

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    If an error persists, email us at members@surgedigital.agency

    For students who applied for Membership packages, please note that some of the courses are not included in a specific package. You can check your subscription email that was sent to you during payment and registration.

    For students who availed individual courses, you can verify your order at info@thesurgemarketplace.com

    For other questions and concerns, email us at info@thesurgemarketplace.com

    For Technical Issues , email us at members@surgedigital.agency

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    This form is for general inquiries only. For Course Access concerns, visit our contact page.

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