Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

You can pay via:
1. PayPal: julmargrace@gmail.com
2. Bank:
Metropolitan Bank and Trust Co.
FVA Business Consultancy OPC
Davao Abreeza Branch
3. Palawan Express and Cebuana — NOT ANYMORE RECEIVING REMITTANCES, but you can “remit” payments going to our GCash and banks via these remittance centers.
4. GCash
First Account
Julmar Grace Locsin
Davao City
Second Account (use this when the First Account has reached its monthly limit)
Julmar Grace Locsin
Davao City
Third Account (use this when the First & Second Account has reached its monthly limit)
Julmar Grace Locsin
Davao City
5. Payoneer:
Kindly fill out our Course Reservation Form and attach a PHOTO/screenshot of the receipt when payment is done: https://www.fvaconsultancy.com/coursereservation/.
* A set-up email will be sent to you right after payment confirmation.
* This slot is non-transferable and non-refundable.
Paid slots are non-refundable and non-transferable (to other courses or another person) except for the following:
Extra payments on the chosen course. Double payment transactions Applicable refunds will be processed every 16th of the month & the 2nd day of the following month. Expect a possible transaction fee will be incurred to any applicable refunds, depending on the payment transfer options is made (bank, Gcash, Paypal, etc).
Please check the reviews on our page, our hired students album, and our website.
Yes, you can. You can view your transactions on your profile.

About our Courses

Kindly contact our technical department to change your account name. Email your message at members@surgedigitalagency.com
1. Go to your profile. 2. Go to Settings 3. Go to Password 4. Enter your current password. (You can find your default password on your registered email address) 5. Enter New Password. 6. Enter the new password again on the text field of "Confirm New Password". 7. Save Changes. 8. Verify your new password by logging out and logging in again. If an error persists, email us at members@surgedigital.agency
For students who applied for Membership packages, please note that some of the courses are not included in a specific package. You can check your subscription email that was sent to you during payment and registration. For students who availed individual courses, you can verify your order at grace@filipinovirtualassistance.com For other questions and concerns, email us at members@surgedigital.agency
The lessons are all on one website and can be accessed at any time of the day. We recognized that each student in a class has different times when they are free so we created the lessons so anyone can just study at their own pace and time when they are free.

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This form is for general inquiries only. For Course Access concerns, visit our contact page.

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